SHIPPING & RETURNS
SHIPPING POLICY
Welcome to BMS Glamzo, your one-stop destination for high-quality healthy sports nutrition, vitamins and minerals product. Our shipping policy ensures that your orders are processed and delivered with utmost care and efficiency. We take pride in offering reliable shipping methods at affordable costs, guaranteeing that your products reach you in perfect condition. Your satisfaction is our priority, and we strive to provide transparent and reliable shipping services to build trust and loyalty with our valued customers.
We understand the importance of clear communication, and that's why we aim to keep our shipping policy simple and easy to understand. Should you have any queries regarding our shipping methods, packaging, or costs, feel free to reach out to our dedicated customer support team. Your trust in BMS Glamzo is our motivation to continually improve our shipping services and ensure a seamless experience for every order. Estimated delivery times is 5 to 10 working days depend upon cities.
RETURN & EXCHANGE POLICY
What is the general return policy on BMS Glamzo Products?
In an unfortunate event that you are not satisfied with our products, we give an option to inform us within 14 days of the date of receipt of products.
Only few points to consider to have hassle free experience:-
You can initiate the return process by mailing us at community@oziva.in
Conditions for product to be eligible for return/refund:
-
Defective product
-
The product is not of the characteristics or features as advertised or as agreed to
-
Unused and in its original new condition, if not defective or damaged.
-
Products which are not damaged or broken by customers
-
Products which are not tampered and Serial/UPC number is intact.
-
Product returned back in its original packaging including box, original invoice and price tags.
-
If the product is delivered at a date later than the delivery schedule.
-
If in case the courier is found ineligible for refund, we will send the product back to you.
-
You will have an option to take refund or exchange the product, as per your request.
-
In case you opt for refund, for payment made by card we will refund in the same bank account. For COD orders or any other mode we will initiate NEFT in the registered name of customer and bank details provided.
Please note that replacements are subject to availability of particular products.
Returns/replacements not applicable on orders delivered outside India.